NeedA nationwide discount retailer wanted to more accurately analyse the stock levels within over 500 stores. The retailer needed the technology and staff for large scale quarterly stocktakes. Due to the use of auto ordering accuracy was paramount to the retailer.
- Quarterly stocktakes for all store and the data analytics
- To ensure internal PI checks are correctly executed between stocktakes
- To reduce store staff needs for internal stocktakes
- To help morale by decreasing the management attendance from 4 times a year to once
SolutionThey partnered with RGIS to complete 330 stores across the UK including:
- Quarterly wall to wall stocktakes to ensure stock accuracy every 8 – 13 weeks by our local teams
- Dedicated Supervisors with customer specific online training which was completed before running a stocktake. Procedures updated weekly during initial on boarding
- Recruitment and instore training for core dedicated team
- Regular Account Manager attendance to ensure all processes were adhered to
- Tablet checking developed from initial RDA checks to targeted department checks and random checks— minimum 30% of areas checked
- Tablet based Variance checks for increased accuracy; this started as one big list and developed to targeted department checks by value, decreasing check time while increasing accuracy
- Staffing reduced to max 3 per store (CIRCA 30/40 previously) and 1 manager attendance per year down from 4
- Dashboard development for analytics
Results:Increased accuracy was achieved and a reduction in overstocks due to more accurate counts.
- More accurate checks and more efficient due to the department targets
- Reduced shrink levels
- Company leading service scores due to the on boarding focus with online training and dedicated Supervisors, building knowledge and instore relationships
- Increased staff morale as less resource needed for stocktakes
- Two more regions gained from a competitor after 12 weeks due to superior process and service
- Partnership with the client in using their stores for new hire training
- Ongoing data analytics (dashboard) development
- Working with client with value add verticals during stocktake to reduce their costs