A national supermarket retailer with 2,400 stores and online shopping service with over 3,000 own-brand product lines, required the support of RGIS. The supermarket retailer offers customers distinctive, quality products at competitive prices across food, general merchandise, clothing and financial services.

REQUIREMENT
A national supermarket chain required experienced merchandisers to complete in-store merchandising services within a number of stores at short notice.

The national supermarket chain required RGIS to provide the following:

• Experienced merchandisers
• A team available in four days, as there had been last minute changes to the customer's schedule
• To be familiar within a retail environment
• Overnight shifts required to complete the in-store merchandising
• Nationwide coverage to complete all stores
• To have the project completed within the tight deadline to ensure all stores opened had been fully merchandised

SOLUTION
The national supermarket chain partnered with RGIS to complete the overnight in-store merchandising project, and RGIS provided the following:

• RGIS supplied ten teams of seven experienced merchandisers to support the stores
• Scheduled twelve hour night shifts to complete all work within each store
• Turned the request around within two days
• Local districts supported each store, reducing costs and maximising performance

RESULTS
The national supermarket chain found by outsourcing the overnight in-store merchandising project to RGIS, the following results were achieved:

• RGIS accurately and effectively completed the merchandising in all ten locations within a three week period
• RGIS deployed 70 staff, totaling 840 hours in store
• The customer was extremely happy with the speed in which RGIS teams delivered the work and the performance of the teams
• The customer was most impressed with the experience of the RGIS staff, as all tasks were completed on time and to a very high standard