Imagine yourself going into a store with your heart set on purchasing a particular item, only to find out after making the effort to visit the store, the item you were looking for was out of stock. Frustrating? What do you do next? First, you might search out a store associate to help you. If that doesn't do the trick, you'll likely just pull out your phone to search for another store and simply place that order online.
This story is often played out in retail stores on a daily basis, and it's disheartening to say the least. This example is far from the goal of providing great customer service by having the right product at the right time. As a result, your company's reputation may potentially be tarnished, and brand loyalty is now even more of an uphill battle. However, all is not lost! Gaining a better understanding of your inventory can be a part of the answer. Having confidence in your inventory accuracy provides both you and your valued customers with an opportunity to increase visibility and at the same time drive sales.
An accurate on-hand inventory can help improve store performance. And as a result, the improved sales may help drive further investments into areas of the business that provide consistent and positive shopping experiences for your customers. You may ask yourself, "How can this be accomplished?" The best way is to make sure your inventory is accurate by having a standardised inventory management process in place. Below are some critical focal points to consider:
The shopping experience is so crucial in a brick and mortar store, and the accuracy of your inventory can directly impact store performance. Let RGIS help you take the stress away from inventory, so you can focus on customer service with an optimised inventory program. Discover your resources and support at rgis.co.uk/retail.