A leading logistics company in temperature controlled transport and warehousing across Europe, required the support of RGIS to complete delivery checks in one of their warehouses. Deliveries of frozen food sent to many retailers were not reflecting what was scheduled to be delivered. The delivery checks would ensure that their customers were receiving the stock they were expecting
THE CHALLENGE
The logistics company required delivery checks for a new warehouse they had acquired. They needed the following:
- Delivery checks required to reduce errors in deliveries to customers
- Needed to increase their pick accuracy
- Understand why they were having accuracy check problems within the warehouse
- Identify training requirements in pickers
Why RGIS?
A leading logistics company in temperature controlled transport and warehousing across Europe, required the support of RGIS to complete delivery checks in one of their warehouses. Deliveries of frozen food sent to many retailers were not reflecting what was scheduled to be delivered. The delivery checks would ensure that their customers were receiving the stock they were expecting
Our Solutions
RGIS put in place a dedicated quality check process to check all deliveries:
RGIS attended the warehouse on delivery days: Monday, Wednesday and Friday from 10am to 6pm
Provided one auditor on Monday and Wednesday and two auditors on Friday
Auditors checked delivery docket vs actual products picked
Sign off delivery notice and return to a Team Leader
Results
By partnering with RGIS, the logistics company achieved the following:
Accuracy of deliveries were quickly improved
Immediately identified processes that needed to be changed to reduce errors
Were able to identify and train the pickers that were making repeated errors
Allowed them to deliver the service their customers expected with the correct deliveries of frozen food
Conclusion
By partnering with RGIS to implement a dedicated delivery checking process, the logistics company rapidly improved pick and delivery accuracy within its newly acquired warehouse. RGIS’s independent verification identified process weaknesses and individual training needs, enabling targeted corrective action. As a result, delivery errors were reduced, picker performance improved, and the company was able to consistently meet customer expectations for accurate, on-time frozen food deliveries.
