Pharmacy stores
40
Auditors
40
Cycle counts
Daily
A large company in Costa Rica with four business units required the support of RGIS. One of the business units has its headquarters and distribution centre based in San José, Costa Rica and has a total of 94 pharmacies across the country.
THE CHALLENGE
The pharmacy chain needed better insight into orders being sent from the pharmacy stores to the distribution centre. Issues were arising with controlling inventory in the pharmacies, as they were receiving products that were not requested, so RGIS was required to provide the following:
- Visit 40 pharmacy stores
- Carry out cycle counts every day to identify stock requirements
- Place orders with distribution centre based on requirements
Why RGIS?
Customers use RGIS for daily cycle count stocktaking in pharmacy stores to maintain accurate, real-time visibility of stock and ensure orders reflect actual demand. This consistent control reduces stockouts and overstocking, improves availability of critical products, and strengthens inventory management at store level.
Our Solutions
The pharmacy chain partnered with RGIS to complete the daily pharmacy cycle count project, and RGIS provided the following:
Scheduled a team of 40 experienced RGIS auditors who visited the requested pharmacy stores simultaneously
The customer trained the RGIS employees with all the necessary details in order to identify which products were required based on the physical stock
RGIS teams worked at the facilities from Monday to Friday from 8am to 5pm
Cycle counts were performed each day and RGIS teams controlled the orders made to the distribution centre
Results
The pharmacy chain found by outsourcing daily pharmacy cycle count project to RGIS, the following results were achieved:
The customer was able to gain back control of orders to the distribution centre in all the 40 pharmacy stores
Received accurate stocktaking data which improved efficiency
Better stock availability was achieved, as the number of products out of stock in stores was dramatically reduced
The customer was very satisfied with the service received from RGIS teams across all stores
Conclusion
By partnering with RGIS to deliver daily cycle counts across its pharmacy estate, the pharmacy chain regained control of stock ordering and improved alignment between store demand and distribution centre supply. RGIS’s consistent on-site presence and accurate inventory data reduced ordering errors, minimised unwanted deliveries, and significantly improved on-shelf availability. As a result, the retailer achieved more efficient inventory control and stronger stock availability across all stores.
