A pharmaceutical company that develops medical devices, pharmaceutical, and consumer packaged goods, required the support of RGIS. The company strives to improve access and affordability, create healthier communities, and put a healthy mind, body and environment within reach of everyone, everywhere.
THE CHALLENGE
The pharmaceutical company needed a solution to create a more efficient and cost-effective process of auditing the stock levels, so required RGIS to provide the following:
- Global coverage to be able to attend all sites across North and South America
- A more efficient and cost-effective process specifically designed for the customer
- RGIS auditors to carefully follow special procedures and regulations
Why RGIS?
The company were using paper and pen to conduct the internal audits. The pharmaceutical company’s district managers performed random inventory inspections with the sales people spread out geographically. It required frequent travel by the district managers to complete the internal audits. The customer wanted their district managers to focus more on core duties rather than inventory audits.
Our Solutions
The pharmaceutical company partnered with RGIS to complete the healthcare audit project, and RGIS provided the following:
RGIS scheduled healthcare audit specialists in all 50 states and Puerto Rico, saving the customer money that was previously spent on travel
RGIS teams implemented a new program, including digital data transfer with real-time results
The customer was able to capture electronic signatures via the RGIS handheld device
Results
The pharmaceutical company found by outsourcing the healthcare audit project to RGIS, the following results were achieved:
The pharmaceutical company gained an experienced inventory and inspection partner
The customer was happy with the new inventory program
Accuracy levels were improved
Data collection was more reliable and available to headquarters faster
The cost of auditing sales representatives decreased, while inspection frequency and quality increased
Local RGIS healthcare specialised auditors were utilised
Conclusion
By partnering with RGIS, the pharmaceutical company successfully transitioned from a paper-based, travel-intensive audit process to a streamlined, technology-driven global solution. With specialist healthcare auditors deployed locally across North and South America, audit frequency increased while travel costs and administrative burden were significantly reduced. Real-time digital reporting and electronic signature capture improved data accuracy, visibility and compliance, enabling headquarters to receive faster, more reliable insights. As a result, district managers were able to refocus on their core commercial responsibilities, while inventory governance, control and inspection quality were strengthened across all sites.
