Distribution centre
1
Sample check
5%
Reduced
Shrinkage
A UK home and garden retailer founded in London in 1872 required the support of RGIS. It sells a range of housewares, small electrical appliances, gardening products, kitchenwares, DIY, and consumer electronics throughout 93 shops, mainly in Greater London and South East England, as well as online. All of the 93 stores are stocked by the main distribution centre where the delivery checks were required.
THE CHALLENGE
A national home and garden retailer wanted to reduce shrinkage and increase product availability by having delivery checks, so required RGIS to complete the following:
- Stock to be checked both when picked at the distribution centre, and before going on shop floor at the store
- Validate accuracy of picking at the distribution centre
- Reduce shrinkage
- Increase product availability
- Reduce the time store staff were double-checking deliveries
Why RGIS?
Customers use RGIS for delivery checks to ensure inbound stock is received accurately and made available for sale as quickly as possible. By independently verifying quantities, condition, and compliance at the point of delivery, RGIS helps identify errors, shortages, or damages before they impact availability. This proactive oversight improves stock accuracy, reduces losses, and ensures products reach the sales floor on time to support consistent on-shelf availability.
Our Solutions
The national home and garden retailer partnered with RGIS to complete the delivery check project, and the provided the following:
Custom processes were put in place
Accurate checks to be completed of all cages
Sample of 5% of all deliveries for each store were audited
Checks were made at both the distribution centre and on arrival at store
Full reports were sent directly to customer to investigate root cause of any errors if identified
Results
The national home and garden retailer found by outsourcing the delivery check project to RGIS, the following was achieved:
Errors could be clearly identified and the root cause
Shrinkage was reduced
Better understanding of product availability
Procedures could be simplified for a more efficient process
Conclusion
By partnering with RGIS to carry out delivery checks, the retailer achieved greater visibility and control over inbound stock, enabling discrepancies to be identified and resolved before they impacted availability. Accurate verification at goods-in improved stock integrity, reduced losses, and ensured products reached the sales floor more quickly. As a result, the business strengthened on-shelf availability, protected sales performance, and improved overall supply chain reliability.
