A publicly traded Mexican grocery store and department store chain, which also operates stores in California, Arizona, and Nevada, required the support of RGIS.
THE CHALLENGE
The supermarket chain required support from RGIS to complete internal audits within all stores, as the internal audit team had limited budget and team capacity. The requirements were as follows:
- To complete internal audits in all 262 stores
- Double the 10% internal audits completed
- Audits to be completed in sales, stock, incomes and expenditures
- Accurate reporting for all audits
Why RGIS?
Customers use RGIS for internal audits to extend audit coverage with independent, objective expertise without increasing internal headcount. This provides accurate insight into compliance, risk, and operational performance across locations.
Our Solutions
The supermarket chain partnered with RGIS to complete the internal audit project. RGIS carried out the following:
RGIS worked with the existing internal audit team as one team
Internal audit reviewed and validated:
Sales: price tags, expiry dates, promotions, missing stock, assortment
Stock: PO, reception controls, timetables, perishables, inventory variances, OHQ reliability, transferences, rejections
Income and expenditures: general cash validation, proof of income, proof of expenses, cash control, cashier control, charges cancellations, correct charges mainly in perishables
Results
The supermarket chain found that by outsourcing the internal audit project to RGIS, the following was successfully achieved:
Increased internal audits from 10 to 45
Provided accurate reporting for different formats of stores
The customer had complete control over the stock including perishables and stock with expiry dates
Reduced wastage due to being aware of which stock was due to expire and any missing stock
Conclusion
By partnering with RGIS to extend its internal audit capability, the supermarket chain significantly increased audit coverage across its store estate without exceeding budget or internal resource constraints. RGIS’s collaborative approach and structured audits delivered accurate, actionable reporting across sales, stock, income, and expenditure. As a result, the retailer strengthened control over inventory and perishables, reduced waste, and gained clearer visibility of operational risks and compliance across all 262 stores.
