A market leading DIY store chain in Ireland, with 35 branches nationwide, required the support of RGIS. The DIY store chain offer an extensive range of DIY products, paints, lighting, home-style, housewares, bathroom accessories, building, gardening products and fitted kitchens. The store stock over 30,000 products and built a reputation on offering the most comprehensive range of quality products for every area of the home.
THE CHALLENGE
The DIY store chain required RGIS to provide the following:
- Reduce the backlog of online orders
- Receive and process customer online orders
- Complete orders within a strict timeframe
Why RGIS?
The DIY store chain needed a solution to help reduce the backlog of online orders that needed to be delivered to customers before Christmas.
Our Solutions
The DIY store chain partnered with RGIS to complete the online warehouse staff support project, so RGIS provided the following:
Scheduled an experienced team of RGIS auditors for three weeks
The auditors helped with the following:
Received orders in the DIY store’s system
Identified the product
Packaged up product
Dispatched the ordered product out to the customer
Results
The DIY store chain found by outsourcing the online warehouse staff support project to RGIS, the following results were achieved:
The backlog of orders was dramatically reduced in time for Christmas
All orders went out correctly and on-time
Completed within a tight time frame, as requested by the customer
Kept the DIY store’s customers happy without having to extend delivery times
Conclusion
By partnering with RGIS, the DIY store chain successfully cleared its seasonal backlog and restored control over its online fulfilment operation ahead of the critical Christmas trading period. The experienced RGIS team integrated seamlessly into warehouse processes, ensuring orders were accurately picked, packed and dispatched within the required timeframe. As a result, delivery performance was stabilised, customer satisfaction was protected, and the retailer avoided extended lead times during one of the busiest periods of the year.
