Pharmacy stores
520
Hours per store
3 to 6
Merchandisers
2
A national pharmacy chain with 520 pharmacies nationwide, required the support of RGIS. It is the UK’s longest established chain of local community pharmacies with years of experience and knowledge to help improve the health and wellbeing of customers and their families.
THE CHALLENGE
This meant the store staff would not be able to support the refit, so required RGIS to provide the following:
- 520 pharmacy stores to be covered in phases
- Refit the stores with new shelving, tile points and point of sale (POS)
- To be completed in working hours with no disruption to staff, customers or business
- Attention to detail must be a priority
Why RGIS?
The national pharmacy chain needed a solution to update the full estate portfolio with new fixtures and fittings to improve the stores and brand image. Due to the nature of the health retail sector, the stores had to remain open during trading hours and couldn’t close due to customers collecting prescriptions.
Our Solutions
The national pharmacy chain partnered with RGIS to complete the store refit and merchandising project, and provided the following:
Scheduled teams of two experienced RGIS merchandisers per store
Allocated three to six hours per store dependent on store size
De-merchandised all stock and shelf edge labelling. So that the shop fitters could dismantle the old shelves and install the new fixtures
Implemented the new planograms
All new POS was installed in the correct locations
Printed shelf edge labels
Re-merchandised all new shelving and attached relevant pricing and promotion labels
Graphics and category headers replaced
Date checked all products to identify any out-of-date lines
Orders placed for new, low stock and out of stock lines
Arranged all products that had been discounted and were highlighted in totes in the stock room
Results
The national pharmacy chain found by outsourcing the store refit and merchandising project to RGIS, the following results were achieved:
First phase has been completed with accuracy to detail to the customer’s satisfaction
Transferred discontinued stock to other stores
The stores had a brand new image and a clean presentation of all the items available in store
Conclusion
By partnering with RGIS to deliver a phased national store refit and merchandising programme, the pharmacy chain successfully refreshed hundreds of stores without disrupting customers or daily operations. RGIS’s experienced teams executed each refit with precision, ensuring accurate planogram implementation, compliant POS installation, and high standards of presentation. As a result, the retailer achieved a consistent, modern store image, improved stock management, and a clean, customer-focused shopping environment across the estate.
