A global company that developed a mobile app and online payment system wanted to check that their digital wallet platform service was available at retailers and that it was advertised in-store correctly.
THE CHALLENGE
As part of their campaign to promote their digital wallet facility the customer engaged Field Solutions Inc. and RGIS to complete the following:
- Advertise and display the new payment method in-stores
- To attend over 13,500 retail stores in various international markets
- Ensure retailers globally understood the new payment method
- Checked that the new payment method worked in-store
- Document that the advertising was placed correctly and that the digital wallet platform payment method was available
Why RGIS?
A global company that developed a mobile app and online payment system wanted to check that their digital wallet platform service was available at retailers and that it was advertised in-store correctly.
Our Solutions
Field Solutions and RGIS collaborated to develop field teams to complete in-store compliance audits. The process included:
Training for all auditors to cold-visit retail stores and communicate with store managers
Planning systematic and coordinated store visits over three months across key cities in Australia, Germany, Singapore and the United Kingdom
Executing the audits including recording photographs, surveys and related data using a tablet web application
Results
The customer received the audit results:
Electronic data format that included images, GPS coordinates, site details, survey information
The data could be filtered across a range of variables including country and digital wallet uptake
Conclusion
By partnering with Field Solutions and RGIS, the customer achieved global visibility and control over the rollout of its digital wallet campaign across more than 13,500 retail stores. The structured audit programme ensured that promotional materials were correctly displayed, store teams understood the new payment method, and the digital wallet functionality was fully operational in-store. Comprehensive electronic reporting—complete with images, GPS verification and filterable data by country and uptake—provided the customer with clear, actionable insights. This enabled confident campaign evaluation, rapid issue resolution, and a data-driven approach to accelerating digital wallet adoption across international markets.
