Audits per week
40
Audits
Blind
Improved
Accuracy
A national toy, clothing, video game, and baby product retailer required the support of RGIS to complete good faith receiving checks as the customer suspected errors in the supply chain.
THE CHALLENGE
The customer needed the following points addressing:
- A review of the whole supply chain process
- Internal inspections the customer was conducting were giving no visibility into the receiving process
- Review of frequency of audits – only nine weekly audits
- The process was labour intensive
- Limited budget to address the issues
Sectors
Why RGIS?
A national toy retailer partnered with RGIS as the customer suspected errors in the supply chain which were causing accuracy levels at store level.
Our Solutions
RGIS were already the sole physical inventory provider for the national toy retailer, so it was logical to implement the good faith receiving project for them. RGIS implemented the following for the customer:
Increased audits from 9 to 40 audits per week
Inspections occurred at the stores as shipments were unloaded – inspections completed at all stores
Audits were completed at warehouse as shipments were loaded
Audits were completely blind
Inspected for accuracy, proper procedures and safety
Results
The national toy retailer found the following outcomes from using RGIS good faith receiving services:
The customer had better visibility into the supply chain
Immediate action could be taken when a problem was discovered
Prevented errors in receiving, especially with split loads
Identified safety and theft issues – pin lock, seal and load quality inspections
Adjusted processes to ensure accuracy, safety and quality
Conclusion
By partnering with RGIS for good faith receiving audits, the national retailer significantly increased visibility into its supply chain and was able to act immediately on discrepancies uncovered during delivery inspections. This enhanced scrutiny helped prevent receiving errors, improve safety, address theft risks, and refine processes to ensure accuracy and quality at every stage of the inbound workflow. As a result, the retailer strengthened control over its internal and external deliveries while driving greater confidence in its stock data and operational practices.
