A national supermarket chain with stores across the UK and Ireland required a third party to complete supply chain audits to reduce shrinkage of perishable items.
THE CHALLENGE
The national supermarket chain partnered with RGIS to carry out the supply chain audits. The customer required RGIS to complete the following:
- An audit of delivery accuracy of perishable items to each store
- Checks of perishable items with minimum shelf life, to confirm sell by dates
- An audit of picking accuracy
- Checks from both supplier and at store
Why RGIS?
Customers use RGIS to complete perishable goods supply chain audits to independently verify delivery accuracy, shelf life, and picking compliance from supplier to store. This proactive control reduces shrink, improves product freshness, and ensures consistent availability for customers.
Our Solutions
RGIS worked with the national supermarket chain to create custom auditing reports which included:
Samples of deliveries (5%) being checked for pick accuracy
Perishable items being checked and logged if out-of-date or about to expire
Audits being conducted of vendor deliveries to stores
Results
The national supermarket chain found by outsourcing the supply chain audits to RGIS that the following was achieved:
Better product availability for the stores and customers
A reduction in shrink from vendor to store
Less out-of-date perishables, as sell by dates could now be closely monitored
Labour savings in-store, as checks were done prior to products arriving at store
Conclusion
By partnering with RGIS to deliver targeted supply chain audits, the national supermarket chain gained greater control and visibility over perishable goods from supplier to store. RGIS’s delivery and picking accuracy checks, combined with proactive shelf-life monitoring, reduced shrink and out-of-date products while improving on-shelf availability. As a result, the retailer achieved labour savings in-store, strengthened supplier accountability, and delivered a fresher, more reliable offer to customers.
