Warehouse Support Services to Get Online Orders Out on Time

A market leading DIY store chain in Ireland, with 35 branches nationwide, required the support of RGIS. The DIY store chain offer an extensive range of DIY products, paints, lighting, home-style, housewares, bathroom accessories, building, gardening products and fitted kitchens. The store stock over 30,000 products and built a reputation on offering the most comprehensive range of quality products for every area of the home.


The DIY store chain needed a solution to help reduce the backlog of online orders that needed to be delivered to customers before Christmas.

The DIY store chain required RGIS to provide the following:

  • Reduce the backlog of online orders
  • Receive and process customer online orders
  • Complete orders within a strict timeframe


The DIY store chain partnered with RGIS to complete the online warehouse staff support project, so RGIS provided the following:

  • Scheduled an experienced team of RGIS auditors for three weeks
  • The auditors helped with the following:
  • Received orders in the DIY store’s system
  • Identified the product
  • Packaged up product
  • Dispatched the ordered product out to the customer


The DIY store chain found by outsourcing the online warehouse staff support project to RGIS, the following results were achieved:

  • The backlog of orders was dramatically reduced in time for Christmas
  • All orders went out correctly and on-time
  • Completed within a tight time frame, as requested by the customer
  • Kept the DIY store’s customers happy without having to extend delivery times