Warehouse Support Services to Get Online Orders Out on Time
A market leading DIY store chain in Ireland, with 35 branches nationwide, required the support of RGIS. The DIY store chain offer an extensive range of DIY products, paints, lighting, home-style, housewares, bathroom accessories, building, gardening products and fitted kitchens. The store stock over 30,000 products and built a reputation on offering the most comprehensive range of quality products for every area of the home.
REQUIREMENT
The DIY store chain needed a solution to help reduce the backlog of online orders that needed to be delivered to customers before Christmas.
The DIY store chain required RGIS to provide the following:
- Reduce the backlog of online orders
- Receive and process customer online orders
- Complete orders within a strict timeframe
SOLUTION
The DIY store chain partnered with RGIS to complete the online warehouse staff support project, so RGIS provided the following:
- Scheduled an experienced team of RGIS auditors for three weeks
- The auditors helped with the following:
- Received orders in the DIY store’s system
- Identified the product
- Packaged up product
- Dispatched the ordered product out to the customer
RESULTS
The DIY store chain found by outsourcing the online warehouse staff support project to RGIS, the following results were achieved:
- The backlog of orders was dramatically reduced in time for Christmas
- All orders went out correctly and on-time
- Completed within a tight time frame, as requested by the customer
- Kept the DIY store’s customers happy without having to extend delivery times