Auditors
25
Hours
24
Items
54,000
An online marketplace company dedicated to e-commerce and online auctions across Latin America.
THE CHALLENGE
The customer required the following:
- Sample audits to take place over 24 hours
- Identify product discrepancies to customer order
- Report on damaged items
- Check the shipping information
Why RGIS?
The online marketplace company wanted to assess the efficiency of a logistic centre distributing stock ordered by customers, and also wanted to detect any issues which could impact the customer experience.
Our Solutions
The online marketplace company partnered with RGIS to complete the following:
Team of 25 experienced RGIS auditors were split into teams
RGIS teams were allocated different shifts to cover 24 hour periods
Shipping information was checked, including location and order placed, then any discrepancies were reported
The RGIS teams were able to report on all damaged, missing or extra stock items
Product order inaccuracies including colour, size and model were also logged
Results
The online marketplace company found that by outsourcing the logistic centre efficiency project to RGIS, the following was achieved:
An average of 54,000 stock items per 24 hour period were reviewed
From the reports generated the online marketplace company has been able to improve processes and reduce inaccuracies in customer orders
These reports helped in ensuring the customers receive the correct orders, which in turn improved the customer experience
Conclusion
By partnering with RGIS, the online marketplace company gained independent, round-the-clock visibility into the operational performance of its logistics centre. With an average of 54,000 items reviewed per 24-hour period, RGIS delivered detailed insight into order accuracy, shipping compliance, product discrepancies and damaged goods. The structured reporting enabled the identification of root causes behind fulfilment errors, allowing targeted process improvements to be implemented quickly. As a result, order accuracy improved, discrepancies were reduced, and overall customer experience was strengthened through more reliable and consistent deliveries.
