Weeks
3
Distribution centre
1
Operational
Audit
Customer
Medical Equipment Distributor
Sector
Historical
An innovative company with more than 20 years in the healthcare market, dedicated to the distribution of medical equipment and devices required the support of RGIS. The medical equipment distributor has the representation of prestigious brands worldwide, and manages a wide commercial line in healthcare products, providing solutions to patients and medical centres. Specialties include cardiology, spine, radiology, neurology, neonatology, vascular, diabetes, infection control and surgical support.
THE CHALLENGE
The medical equipment distributor needed an operational audit to identify how to reduce order turnaround time, and to identify the correct product storage dependent on sales and rent behaviours, so required RGIS to provide the following:
- Full operational audit
- Reports of all findings to be provided within three weeks
- Identify issues in the delivery process
- Audit the correct product storage dependent on sales and rent behaviours
Why RGIS?
Customers use RGIS for operational audits to gain an independent, objective assessment of processes, efficiency, and compliance. This insight helps identify improvement opportunities, reduce risk, and drive measurable operational performance improvements.
Our Solutions
The medical equipment distributor partnered with RGIS to complete the operational audit project, and provided the following:
Conducted interviews at the distribution centre
Analysed process diagrams
Evaluated paper trail from customers
Documented all findings in a final report
Results
The medical equipment distributor found that by outsourcing the operational audit project to RGIS to complete, the following was achieved:
Audit report was completed within the given time frame of three weeks
The procedural recommendations provided for the distribution centre will have a positive increase in vital factors such as:
Efficiency
Effectiveness
Order
Cleanliness
Health and Safety
Conclusion
By partnering with RGIS to carry out a full operational audit, the medical equipment distributor gained clear, actionable insight into process inefficiencies and storage practices affecting order turnaround times. RGIS’s structured analysis and timely reporting delivered practical recommendations to improve efficiency, organisation, and health and safety. As a result, the customer established a strong foundation for faster order fulfilment and more effective distribution centre operations.
