Compliance Audit of Specific Online Payment Method Within Retailers

A global company that developed a mobile app and online payment system wanted to check that their digital wallet platform service was available at retailers and that it was advertised in-store correctly.


As part of their campaign to promote their digital wallet facility the customer engaged Field Solutions Inc. and RGIS to complete the following:

  • Advertise and display the new payment method in-stores
  • To attend over 13,500 retail stores in various international markets
  • Ensure retailers globally understood the new payment method
  • Checked that the new payment method worked in-store
  • Document that the advertising was placed correctly and that the digital wallet platform payment method was available


Field Solutions and RGIS collaborated to develop field teams to complete in-store compliance audits. The process included:

  • Training for all auditors to cold-visit retail stores and communicate with store managers
  • Planning systematic and coordinated store visits over three months across key cities in Australia, Germany, Singapore
    and the United Kingdom
  • Executing the audits including recording photographs, surveys and related data using a tablet web application


The customer received the audit results:

  • Electronic data format that included images, GPS coordinates, site details, survey information
  • The data could be filtered across a range of variables including country and digital wallet uptake