Create New and Update Existing Store Surveys for Retailer with SmartSpace® Software
Case Study
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A British multinational retailer with 32 million customers across the world known for award-winning food, clothing and homeware. With more than 1,400 stores across 57 countries and over 50 international websites.
THE CHALLENGE
The British multinational retailer required a third party to complete perishible items audits to establish:
- An audit of delivery accuracy to each store
- Checks of perishable items with minimum life
- An audit of picking accuracy
- Checks from supplier and at store
Why RGIS?
Customers use RGIS for Perishable Items Supply Chain Audits to gain independent, data-driven verification of delivery accuracy, shelf-life compliance and pick performance before products reach the sales floor. By auditing both supplier and store-level processes, RGIS helps retailers reduce shrink, minimise out-of-date waste, improve on-shelf availability and strengthen end-to-end supply chain control for time-sensitive stock.
Our Solutions
The British multinational retailer partnered with RGIS to complete the following:
Create bespoke auditing reports
Samples of deliveries (5%) being checked for pick accuracy
Perishable items being checked and logged if out of date or about to expire
Audits being conducted of vendor deliveries to stores
Results
The British multinational retailer found by outsourcing their supply chain audits to RGIS:
Better product availability for customers
Reduction in shrink from vendor to store
Less out of date perishables
Labour savings in-store as checks were done prior to products arriving at-store
Conclusion
By outsourcing its supply chain audits to RGIS, the British multinational retailer gained independent, structured oversight of delivery accuracy and perishable stock controls across its network. The bespoke audit programme provided clear visibility of pick accuracy, vendor compliance and product shelf life, enabling early identification of issues before stock reached the sales floor. As a result, the retailer strengthened supply chain integrity, reduced shrink and waste, improved on-shelf availability for customers and achieved measurable labour efficiencies in-store, reinforcing both operational performance and customer satisfaction.
