An Irish retail company primarily involved in the wholesale and distribution of books, newspapers, magazines, stationery and cards in Ireland, required the support of RGIS. The company is headquartered in Dublin and it employs over 1,800 staff with more than 60 outlets in the Republic of Ireland, and an online book and eBook store.
THE CHALLENGE
The book retailer required RGIS to provide the following:
- Support for the online store which operates within a warehouse
- Receive and process online orders
- Orders to be processed within a strict timeline
- Four weeks of support
Why RGIS?
The book retailer needed warehouse staff support to help to reduce the backlog with online orders prior to Christmas.
Our Solutions
The book retailer partnered with RGIS to complete the online order backlog project, and RGIS provided the following:
Scheduled a team of 10 experienced RGIS warehouse staff support staff per day
The customer trained the RGIS support staff in the processes to be adhered to
Received and processed customers online orders:
Received an order in the system
Identified the product
Picked the product
Packed the product
Despatched the product out to customer
As there was a very strict time frame from receiving order to delivering order, online orders were processed accurately and promptly
Results
The book retailer found by outsourcing the online order backlog project to RGIS, the following results were achieved:
Online orders were processed on time
No negative impact on customer service prior to Christmas
The customer was prepared for the Christmas rush of online orders
Conclusion
By partnering with RGIS, the book retailer successfully eliminated its pre-Christmas order backlog and restored operational stability within its online fulfilment centre. The RGIS team quickly integrated into warehouse processes, ensuring orders were received, picked, packed and despatched within strict timelines. As a result, customer service levels were protected during a critical trading period, orders were delivered on time, and the retailer entered the Christmas peak fully prepared to manage increased demand with confidence.
