stocktaking case study

3PL Customer Stock Count to Update Stock on Hand File

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  • Units

    536,752

  • SKU's

    10,005

  • Bin locations

    1,685

Customer

  • Sector

    3PL customer stock count

    The world’s leading logistics company required the support of RGIS. 380,000 employees in over 220 countries and territories work every day to help customers cross borders, reach new markets and grow business. As a third party logistics (3PL) provider, the company can handle processes including procurement, warehouse management, transportation of goods and distribution, freight consolidation, order fulfillment, and customs brokerage among others.

    THE CHALLENGE

    The customer required RGIS to provide the following:

    • Logistics centre experience
    • Data to update the customer’s stock on hand file
    • Count all of a customer’s stock within specific areas in the logistic centre
    • Variance checks to be completed

    Why RGIS?

    The logistics company needed a solution to count a customer’s stock as the stock on hand file was incorrect, which impacted on stock availability.

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    Our Solutions

    The logistics company partnered with RGIS to complete the stock on hand file correction count project, and provided the following:

    • Stock accurately counted and bin locations reported

    • Scheduled a team of 20 experienced RGIS auditors for nine days

    • The logistics company designated an area to count each day

    • No stock movements were allowed to occur in the specified area, until the count and checking was completed, and system updated with the new output file

    • Variance check was completed at count completion each day

    Results

    The logistics company found by outsourcing the stock on hand file correction count project to RGIS, the following results were achieved:

    • RGIS accurately counted a total of:

    • 526,752 units

    • 10,005 SKUs

    • 1,685 bin locations

    • System was updated with the output file to correct the customer’s stock on hand file, which improved stock availability

    Conclusion

    By partnering with RGIS to carry out a targeted stock on hand file correction, the logistics company achieved accurate, bin-level visibility of inventory across designated areas of the distribution centre. RGIS’s controlled counting process, daily variance checks, and timely system updates corrected inventory records without disrupting operations. As a result, the customer improved stock availability, strengthened inventory integrity, and gained greater confidence in its logistics centre data.

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