Create New and Update Existing Store Surveys for Retailer with SmartSpace® Software
Case Study
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RGIS currently complete over 200 events annually for large home improvement and garden retailer, including store stocktaking backroom counts, warehouse inventory with drones, on-shelf availability and top 100 discrepancy checks. The requirement was to have all this inventory data collated in one place for all stakeholders to have access to the same data sets.
THE CHALLENGE
The DIY retailer wanted to consolidate all inventory data from multiple events and make it accessible to multiple stakeholders.
The requirements of the customer were:
- To hold all the data in one place
- Each of the stakeholders to have the ability to view the same data sets
- To remove the time and manual consolidation of data from the customer’s internal resource
Why RGIS?
RGIS currently complete over 200 events annually for large home improvement and garden retailer, including store stocktaking backroom counts, warehouse inventory with drones, on-shelf availability and top 100 discrepancy checks. The requirement was to have all this inventory data collated in one place for all stakeholders to have access to the same data sets.
Our Solutions
Following discussions with all key stakeholders and understanding each of the requirements, RGIS built a personalised web-based dashboard to present data collected from all inventories, as well as additional excel data feeds direct from the customer.
The dashboard offered:
Summary homepage, with multiple language options
Dashboards specific to each of the four inventory types
Post count review of areas checked and areas counted, by region, with options to compare customer, auditor and RGIS findings
Ability to view dashboard by various measures – Qty, Value € and by % to total
Side-by-side store comparison of departmental performance
Store specific reporting that can be issued to Store Managers for further action
Results
The DIY retailer found the RGIS Dashboard to be a perfect consolidated view of the inventory results. The additional benefits included:
The convenience of a multi-user dashboard with access from the existing customer portal
Displaying ‘one version of the truth’ data for all stakeholders to review performance
Elimination of manual reporting for the customer
Conclusion
The ease of use, and the access of the RGIS Dashboard, has led to the DIY retailer asking for additional features to expand the existing reporting even further.
