A Japanese department store retailer based in Shinjuku, Tokyo required the support of RGIS. With branches throughout Japan and South East Asia, including in Bangkok, Jinan, Kuala Lumpur, Selangor, Shanghai, Singapore and Tianjin, and formerly in Hong Kong, Kaohsiung, London, and Vienna; providing ladies’ clothing, men’s clothing, cosmetics, children’s goods, homeware, daily necessities, jewellery, groceries, toys, footwear, sports, stationery, kimono, art, wedding supplies and souvenirs.
THE CHALLENGE
The department store required RGIS to provide the following:
- RGIS auditors with retail experience
- Four department stores to be counted
- All departments to be included in the count, with reporting consistency
- No disruption to business, customers or staff
Why RGIS?
The department store needed experienced department store stocktakers to ensure reporting consistency across all departments and stores.
Our Solutions
The department store partnered with RGIS to complete the store stocktakes, and provided the following:
Scheduled all counts out of hours
Planned staffing by department
Counted all items in each department for reporting consistency
Provided reports of stock of all departments in each store
Results
The department store found by outsourcing the stores stocktakes to RGIS, the following results were achieved:
The accuracy of the stocktakes were improved from previous counts completed by another third party
All departments were counted accurately in all four department stores
Conclusion
By partnering with RGIS, the department store achieved consistent, high-quality inventory execution across all four locations and every department. The use of experienced retail stocktakers, structured department-by-department staffing plans and out-of-hours scheduling ensured full coverage without disruption to trading, customers or staff. The standardised reporting approach delivered clear, comparable results across the estate and improved overall accuracy compared to the previous provider. As a result, the retailer strengthened inventory integrity, enhanced reporting consistency and gained greater confidence in stock data across all departments and stores.
