Create New and Update Existing Store Surveys for Retailer with SmartSpace® Software
Case Study
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A global discount supermarket chain, that operates over 10,000 stores across Europe and the United States required the support of RGIS. The supermarket chain takes great pride in providing customers with the highest quality products at the lowest possible prices and work closely with suppliers to make this possible.
THE CHALLENGE
The customer required RGIS to provide the following:
- To complete store resets during opening hours without causing disruption to business, staff or customers
- Compliance set by planogram provided by head office
- Move stock to new locations
Why RGIS?
The discount supermarket chain needed support with store resets rather than using the existing internal staff.
Our Solutions
The discount supermarket chain partnered with RGIS to complete the store reset project, and provided the following:
Scheduled teams of four experienced RGIS auditors per store
Identified stock groups that needed to be moved
Removed stock and price cards from shelves that were being moved
Used planogram provided to relocate stock to a new location in-store
Replaced stock on shelves with price cards in the new correct location
Results
The discount supermarket chain found that by outsourcing the complete the store reset project to RGIS, the following was achieved:
All resets were completed in one day per store
All resets conducted during opening hours without disruption to business, staff or customers
In-store staff could continue with daily duties
Store compliance was completed across the store estate
Conclusion
By partnering with RGIS to deliver in-store resets during trading hours, the discount supermarket chain achieved full planogram compliance without disrupting customers or store operations. RGIS’s experienced teams efficiently relocated stock and pricing in line with head office layouts, completing each reset within a single day. As a result, the retailer maintained business continuity, freed in-store staff to focus on daily duties, and achieved consistent compliance across its entire store estate.
