Logistic Centres
3
Auditors
2
Errors reduced
Picking
A large hypermarket group that operates mainly in the large-scale retail sector, required the support of RGIS. The hypermarket chain has 22 hypermarkets throughout Italy, which stock high quality food products.
THE CHALLENGE
The hypermarket chain needed a solution to help investigate deliveries made from the third party logistics supplier. As there were some discrepancies in what was being delivered, so RGIS was required to provide the following:
- Complete delivery checks at the third party logistics centres
- Understand the variances between what the logistics supplier was sending and what the stores were actually receiving
- Identify reasons for stock variations from the logistic centres to store
- Easy to understand reporting
Why RGIS?
Customers use RGIS for multiple logistics centre pick accuracy audits to independently verify that orders are picked and dispatched correctly across all distribution locations. This proactive oversight identifies errors at source, improves delivery accuracy to stores, and strengthens control and accountability throughout the supply chain.
RGIS have provided stocktaking services to the hypermarket chain for several years, so they turned to RGIS to assist them with additional support services.
Our Solutions
The hypermarket chain partnered with RGIS to complete the logistic centre pick accuracy audit project, and RGIS provided the following:
Three logistics centres were selected for checking – fresh products, frozen products and grocery
A team of two experienced RGIS auditors were scheduled per pick accuracy check
RGIS teams checked that the product indicated in the electronic bill were the same as what was present on the pallet
Electronic bills (provided by the customer) were loaded onto the RGIS scanners. Then the pallets were counted by the RGIS teams and checked for any variances
All variances were corrected at the logistics centre before being dispatched to the hypermarket
Results
The hypermarket chain found by outsourcing logistic centre pick accuracy audit project to RGIS, the following results were achieved:
The identified errors at the picking stage and variances were recorded
All data of variances were input into a dashboard for the customer which was easy to understand
The accurate reports provided by RGIS were used to investigate the root cause of any errors identified. Which helped to improve the productivity and quality of service to the stores
The hypermarket chain was able to gain back control of orders from the distribution centre. Reducing % errors made at the picking stage
The customer was very satisfied with the service received from RGIS teams across all logistics centres. Including being able to implement a penalty charge to the logistic centres for errors
Conclusion
By partnering with RGIS to carry out pick accuracy audits at its logistics centres, the hypermarket chain gained clear, actionable insight into delivery discrepancies before stock reached stores. RGIS’s independent checks and easy-to-understand reporting enabled errors to be corrected at source, supported root-cause analysis, and improved service quality across the supply chain. As a result, the retailer regained control over inbound deliveries, reduced picking errors, and strengthened accountability with its third-party logistics providers.
