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Case Study
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Stores
866
Audits per week
40
Audits
Weekly
An international toy, clothing, and baby product retailer offers toys, video games, dolls, action figures, learning games, building blocks and more. The retailer has multiple stores internationally and a website which also features articles and videos about the latest toy trends and hot brands, plus in-depth product reviews, hot toy lists and other brand experiences.
THE CHALLENGE
An international toy retailer needed a retail supply chain audit as it was suspected that the internal truck and trailer audits were not preventing errors in the supply chain.
The international toy retailer required RGIS to review the internal process which showed:
- Audits occurred only at the distribution centre
- Nine weekly audits – one at each distribution centre
- Labour intensive; resources needed to stay focused on core responsibilities
- Limited budget to address the issue
- The process lacked frequency to draw a valid conclusion, and only checked for mistakes made while shipping from the distribution centre, but not while receiving at the stores
Why RGIS?
Customers choose RGIS for retail supply chain audits because our expert teams provide accurate, end-to-end visibility of stock flow, compliance, and process efficiency, helping retailers reduce losses, improve accuracy, and optimise overall performance.
Our Solutions
The international toy retailer partnered with RGIS to complete the retail supply chain truck audit project, and RGIS provided the following:
Nationwide coverage to all 866 store locations
Scheduled 40 audits per week
Training to perform custom audits
Performed truck and trailer audits inspecting for: Accuracy, Correct procedures and Safety
Results
The international toy retailer found by outsourcing the retail supply chain truck audit project to RGIS, the following results were achieved:
Better visibility into the supply chain. The retailer was able take immediate action when a problem was discovered
Prevented errors – especially in split loads
Identified and addressed theft issues – by providing pin lock and seal inspections
Raised awareness about safety – by checking for violations
Affordability – an increase in frequency for roughly the same cost as internal audits
Unbiased – RGIS was able to perform blind audits
Conclusion
The retailer was able to adjust processes to ensure accuracy, safety and quality.
