Create New and Update Existing Store Surveys for Retailer with SmartSpace® Software
Case Study
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Stores
15
Auditors
60
Days
5
A tech retail chain that opened its first retail store in Canada, nearly 50 years ago, required the support of RGIS. Since then, the company has grown into one of the largest, and proudest, Canadian tech retailers. Whether it is a smart home, smartphones, audio, gaming or computing, they have the expertise to help customers get the most out of technology.
THE CHALLENGE
The customer required the following from RGIS:
- To understand their current merchandising processes
- To be familiar with understanding planograms
- To be able to open new stores within five days – rather than 21 days which is how long internal staff were taking
- Update existing stores with store resets, but not impact business or customers
- Pack up stock and fittings from the closing stores
Why RGIS?
The tech retail chain needed a solution to merchandise and move stock from closed stores, while also refreshing existing stores.
Our Solutions
The tech retail chain partnered with RGIS to complete the stock relocation and merchandising project, and RGIS provided the following:
Closing stores:
Scheduled a team of 60 experienced RGIS auditors for 15 stores
All merchandise, store supplies, store assets were shipped out, and each store became empty in a broom swept condition
New store openings:
Scheduled a team of 32 experienced RGIS auditors
Placed merchandise based on PDF planograms provided
Developed an electronic process to scan items using a scanner to obtain the SKU from the master validation file
Used tablets as a tool to search the planogram for the correct product position
Store resets:
Scheduled a team of 8 experienced RGIS auditors
Completed store resets overnight, merchandised new fixtures and refreshed planograms
Results
The tech retail chain found by outsourcing the stock relocation and merchandising project to RGIS, the following results were achieved:
Closed stores were cleared and left empty, in a broom swept condition
New stores could be opened after five days as requested by the customer
Store resets were completed overnight so there was no disruption to business or customers
Conclusion
By partnering with RGIS to manage stock relocation, new store openings, and store resets, the tech retail chain dramatically accelerated its store transformation programme. RGIS’s deep merchandising and planogram expertise enabled new stores to open within five days, while closures and overnight resets were completed without disrupting customers or trading. As a result, the retailer gained a faster, more flexible rollout model and reliable execution across store closures, openings, and refreshes.
