Create New and Update Existing Store Surveys for Retailer with SmartSpace® Software
Case Study
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Stores
500
Units
13,000
Auditors
12
One of the largest pharmacy chains selling a wide range of pharmaceuticals and prescription drugs in one of their countless outlets in Lima and across Peru, required the support of RGIS. Additionally, they sell vitamins, minerals and nutrition supplements, personal care and dermatological products as well as products for well-being and overall health.
THE CHALLENGE
RGIS was allocated half the pharmacies totalling 500 stores nationwide, and was required to provide the following:
- Experience within a pharmacy environment
- Nationwide coverage
- Complete store counts within all 500 pharmacy stores
- Complete the project in no more than three months
- Provide accurate reporting in the format requested
- Adhere to strict COVID-19 restrictions
Why RGIS?
The pharmacy chain needed to count the stock in 1000 pharmacy stores nationwide in a period of no more than three months. Due to logistics and time restraints, it was decided that they would work with two inventory companies in order to complete the job on schedule.
Our Solutions
The pharmacy chain partnered with RGIS to complete the pharmacy store stock count project, and RGIS provided the following:
RGIS conducted pre-inventory visits to the larger pharmacies to have a better understanding of the customer’s requirements
Scheduled a team of eight experienced RGIS auditors for Lima completing approximately five store counts a day
Scheduled a team of four experienced RGIS auditors to cover the province, completing up to nine pharmacy counts a day
Accuracy checks were competed at all branches
Variance reports provided and all variances were checked and verified in store before the pharmacy could reopen
Results
The pharmacy chain found by outsourcing the pharmacy store stock count project to RGIS, the following results were achieved:
Accurately counted over 13,000 units
Reports were provided in the format the customer requested for all pharmacy stores
RGIS team along with the customer’s staff fully checked all items showing a variance in stock numbers
Completed the project within the time frame requested by the customer
Conclusion
By partnering with RGIS to deliver a large-scale pharmacy stock count programme, the pharmacy chain achieved accurate, verified inventory visibility across 500 stores within the required three-month timeframe. RGIS’s experienced pharmacy teams, nationwide coverage, and rigorous variance checking ensured reliable reporting while adhering to strict COVID-19 protocols. As a result, the retailer gained confidence in stock accuracy across its estate and completed the project efficiently without compromising safety or operational continuity.
