Auditors
27
Stores
14
Checked
10%
A DIY store chain operating a total of 160 stores in nine European countries required the support of RGIS. Overall, the DIY store chain has sales areas of around 1.89 million square meters, which corresponds to an average store size of more than 11,800 square meters. The DIY store chain has decades of experience in operating DIY megastores with garden centres in major regional catchment areas.
THE CHALLENGE
The product range encompasses around 50,000 items on average, with up to 190,000 items available online. Products are structured in the following divisions: hardware, electrical, paint, wallpaper, flooring, construction materials, timber, prefabricated components, sanitary, tiles and garden.
The customer required RGIS to provide the following:
- Independent checks, to confirm inventory accuracy of another stocktaking company
- Completed by an experienced inventory company rather than in-store staff
- All high value items to be checked with an additional percentage of other items
- Overnight checks to be made, so not to impact on customers or staff
Why RGIS?
The DIY store chain needed an experienced inventory company to check the accuracy of outsourced store stocktakes.
Our Solutions
The DIY store chain partnered with RGIS to complete the inventory accuracy project, and provided the following:
Scheduled a team of 27 experienced RGIS auditors per store
A total of 14 stores were checked
Checked 10% of all items including first and last item counted and all high value items
Completed checks between 8pm and 3am
Results
The DIY store chain found that by outsourcing the inventory accuracy project to RGIS to complete, the following was achieved:
Ensured the accuracy was high due to the checks made
Did not need to use in-store staff
Business was not impacted as the checks were completed overnight
Variances to the original stocktake were sent to both the customer and the third party
Conclusion
By engaging RGIS to conduct independent overnight verification checks, the DIY store chain gained objective assurance over the accuracy of its third-party stocktakes across a complex product range of up to 190,000 SKUs. The structured sampling methodology — including 100% review of high-value items and targeted percentage checks of other lines — provided a robust validation framework without disrupting trading activity. The project delivered clear visibility of variances, strengthened governance over inventory processes, and eliminated the need to divert in-store teams from core operations. As a result, the retailer achieved enhanced confidence in stock integrity while maintaining full operational continuity across all 14 locations.
