A retail store owned and run by the official video game originally opened in Tokyo in 1998, and expanded into opening additional stores in Osaka, Nagoya, Fukuoka, Yokohama, Sapporo, Sendai (Tohoku Center), Funabashi (Tokyo Bay Center), Hiroshima, Kyoto, Tokyo Skytree Town, and Nihonbashi (Tokyo DX Center), Shibuya, and Osaka DX. There is only one store outside of Japan today, which is located in Singapore. There are also many smaller official shops scattered throughout Japan, typically in airports but in some other locations as well. There is also an official online shop.
THE CHALLENGE
The customer required RGIS to provide the following:
- The video game official store required RGIS to provide the following:
- RGIS auditors with both store and warehouse experience
- One store and one 3PL warehouse to be counted
- Both warehouse and store to be counted with reporting consistency
- No disruption to business, staff or customers
Why RGIS?
The video game official store needed a solution to provide experienced stocktakers that could count both store and warehouse to ensure reporting consistency.
Our Solutions
The video game official store partnered with RGIS to complete the store and warehouse inventory count, and provided the following:
Scheduled a team of 15 experienced RGIS auditors to count the store
Scheduled a team of 11 experienced RGIS auditors to count the warehouse
Ensured same reporting procedure was in place for both the store and warehouse
Results
The video game official store found by outsourcing the store and warehouse inventory count to RGIS, the following results were achieved:
Both warehouse and store counts were completed over two separate days
Saved money compared to previous supplier
Both store and warehouse were counted accurately
Conclusion
By partnering with RGIS to complete both the retail store and 3PL warehouse inventory counts, the video game official store achieved a consistent, accurate and professionally managed stocktake across both environments. The deployment of experienced auditors with combined store and warehouse expertise ensured operational continuity with no disruption to customers or staff. Standardised reporting across both locations delivered clear, comparable data, strengthening overall inventory control. In addition to improved accuracy and visibility, the customer also benefited from a more cost-effective solution than their previous supplier, reinforcing confidence in RGIS as a long-term inventory partner.
