Auditors
15
Bin locations
500
Times a year
4
Sainsbury's, the UK's second largest grocery retailer with over 1,300 stores uses RGIS to count 90% of the store estate on an annual basis. This new requirement was to closely replicate the store count process in Sainsbury's online fulfilment centre in London, which serves customer online orders across London and the South East from a warehouse location.
THE CHALLENGE
Sainsbury’s new requirement was to closely replicate the store count process in the online fulfilment centre in London, which serves customer online orders across London and the South East from a warehouse location. The customer required:
- RGIS to reset stock levels four times per annum across the site
- Ensure online orders are 100% picked and delivered
- To maintain 100% stock accuracy – stock accuracy is imperative in an online environment, to ensure no failed orders
Why RGIS?
Sainsbury’s, the UK’s second largest grocery retailer with over 1,300 stores uses RGIS to count 90% of the store estate on an annual basis. This new requirement was to closely replicate the store count process in Sainsbury’s online fulfilment centre in London, which serves customer online orders across London and the South East from a warehouse location.
Our Solutions
RGIS worked with Sainsbury's and completed the following:
RGIS sent 15 experienced auditors for a full day shift to the site, around the needs of the 24/7 pick and despatch operation
The RGIS team counted approximately 25% of the volumes per visit, four times per year
RGIS counted approximately 500 bin locations each visit
Compared counted quantities, to the expected on-hand quantities per location, across grocery and general merchandise items
Any variances found were then keyed back into the live stock system to maintain 100% stock accuracy
Results
By partnering with RGIS, Sainsbury's benefited from the following:
Sainsbury's corrected approximately 5% of lines
Ensured stock accuracy integrity was maintained to fulfil 100% of customer's orders
Due to high turnover of orders, the operation from RGIS needed to be covert and non-intrusive to the day-to-day running of the site. RGIS' close relationship with the site, ensured this was achieved successfully
Conclusion
By partnering with RGIS to deliver regular, non-intrusive stock resets within its online fulfilment centre, Sainsbury’s maintained the highest levels of stock accuracy essential to online order fulfilment. RGIS’s disciplined, store-replicated counting approach enabled discrepancies to be corrected in real time without disrupting a 24/7 operation. As a result, Sainsbury’s protected inventory integrity, reduced failed orders, and ensured consistent delivery performance for customers across London and the South East.
