Hypermarkets
23
Merchandisers
2 to 10
Gaps
Stock
A hypermarket chain needed to have stock replenishment within all of the company’s 23 stores both day and night. This was to ensure the stores had full stock availability for customers on all product lines.
THE CHALLENGE
The hypermarket chain found that customers were seeing out of stock items on shelves, when in reality there was additional stock in the back room:
- 23 hypermarket stores required support
- Needed all shop floor shelves in all departments checked
- The shelves with missing stock to be immediately replenished
- Stock replenishment required both day and night
Why RGIS?
A hypermarket chain needed to have stock replenishment within all of the company’s 23 stores both day and night. This was to ensure the stores had full stock availability for customers on all product lines.
Our Solutions
Following discussions with all stakeholders and understanding what detail the hypermarket chain required about the stock replenishment, RGIS implemented the following:
Between two and ten RGIS merchandisers were required per store
All 23 hypermarkets were supported
Checks were made on the shop floor of where stock gaps were
As soon as a stock gap on a shelf was identified the relevant stock was taken from the back room and added to the shelf
Shifts were conducted both day and night
Results
By partnering with RGIS, the hypermarket chain were able to have fully stocked shelves at all times:
Completed shifts when required day and night
All shelves were fully stocked at all times
The hypermarket’s customers were happier as the stock could be found on the shelves at all times
Conclusion
By partnering with RGIS to deliver responsive, day-and-night shelf replenishment support, the hypermarket chain eliminated false out-of-stocks and ensured products were available where customers expected them—on the shelf. RGIS’s in-store checks and immediate back-room replenishment restored on-shelf availability across all 23 stores. As a result, the retailer improved product visibility, reduced missed sales opportunities, and enhanced the overall customer shopping experience.
