Out Of Hours Merchandising Support

A national supermarket retailer with 2,400 stores and online shopping service with over 3,000 own-brand product lines, required the support of RGIS. The supermarket retailer offers customers distinctive, quality products at competitive prices across food, general merchandise, clothing and financial services.


A national supermarket chain required experienced merchandisers to complete in-store merchandising services within a number of stores at short notice.

The national supermarket chain required RGIS to provide the following:

  • Experienced merchandisers
  • A team available in four days, as there had been last minute changes to the customer’s schedule
  • To be familiar within a retail environment
  • Overnight shifts required to complete the in-store merchandising
  • Nationwide coverage to complete all stores
  • To have the project completed within the tight deadline to ensure all stores opened had been fully merchandised


The national supermarket chain partnered with RGIS to complete the overnight in-store merchandising project, and RGIS provided the following:

  • RGIS supplied ten teams of seven experienced merchandisers to support the stores
  • Scheduled twelve hour night shifts to complete all work within each store
  • Turned the request around within two days
  • Local districts supported each store, reducing costs and maximising performance


The national supermarket chain found by outsourcing the overnight in-store merchandising project to RGIS, the following results were achieved:

  • RGIS accurately and effectively completed the merchandising in all ten locations within a three week period
  • RGIS deployed 70 staff, totaling 840 hours in store
  • The customer was extremely happy with the speed in which RGIS teams delivered the work and the performance of the teams
  • The customer was most impressed with the experience of the RGIS staff, as all tasks were completed on time and to a very high standard