A DIY retailer supplying trade quality DIY and home improvement products at low prices which are available to order in-store, online or by phone, required the support of RGIS. The retailer has 230 stores with garden centres, kitchens and bathrooms, in which it has extensive ranges from budget take away offerings to bespoke professional designs.
THE CHALLENGE
The DIY retailer required RGIS to provide the following:
- Work closely with the retailer’s in-house teams
- Teams of experienced merchandisers
- Shifts of 12 hours to meet timeline
- National coverage, with local teams
Why RGIS?
The DIY retailer needed a solution to support the existing store staff on a store refurbishment program to ensure all the stores reopened on time.
Our Solutions
The DIY retailer partnered with RGIS to complete the store refurbishment support project, and RGIS provided the following:
Scheduled teams of two or three experienced RGIS merchandisers, dependent on the size of the store, over eight weeks
Took direction from the store staff to be able to support in the areas most required
Stacked shelves with stock
Tidied and cleaned each store
Results
The DIY retailer found by outsourcing the store refurbishment support project to RGIS, the following results were achieved:
All stores had the correct stock in place on shelves
Stores were able to open on time as planned, with no issues
The customer’s high standards and expectations were exceeded by the RGIS merchandising team at all times
Conclusion
By partnering with RGIS, the DIY retailer successfully delivered its store refurbishment programme on schedule and to a consistently high standard across all locations. The experienced RGIS merchandising teams worked seamlessly alongside in-house staff, ensuring shelves were fully stocked, stores were clean and presentation-ready, and each site opened on time without operational disruption. The combination of national coverage, local expertise and extended shift flexibility ensured the project was executed efficiently, exceeding the retailer’s expectations and reinforcing brand standards across the estate.
