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Case Study
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Stores
7
Items counted
1,500,000
Accuracy
99.7%
A Japanese discount chain store that carries a wide range of products required the support of RGIS. The discount chain sells home electrical appliances, miscellaneous household goods, food, watches, fashion-related merchandise, sporting goods, leisure products and other items by the concept of ‘great convenience and discount stores’. With 322 stores covering Japan, Singapore, Hawaii, Thailand, Hong Kong and Malaysia.
THE CHALLENGE
The customer required RGIS to provide the following:
- Seven stores to be counted
- Accuracy at a minimum of 99% at all stores
- Ensure no disruption to store staff or customers
- Give consistent reporting across all stores
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Why RGIS?
The discount chain wanted to have all retail stores stock counted with a minimum of 99% accuracy.
Our Solutions
The discount chain partnered with RGIS to complete the accurate stocktake project, and provided the following:
Allocated multiple experienced RGIS auditors for each store
Supported all stores to prepare for the counts to increase efficiency
Second level quantity check for 20% of all stores to ensure accuracy
Completed stock counts out of hours
Results
The discount chain found by outsourcing the accurate stocktake project to RGIS, the following results were achieved:
Counted a total of 1,500,000 items across seven stores
99.7% accuracy achieved across all stores
Due to the counts being conducted out of hours, there was no disruption to staff or customers
Conclusion
By partnering with RGIS, the discount chain achieved a highly controlled and consistent stocktake programme across all seven stores, surpassing its 99% accuracy target. A total of 1.5 million items were verified, with a structured second-level quantity check reinforcing data integrity and delivering an overall accuracy rate of 99.7%. Out-of-hours execution ensured zero disruption to trading activity, customers or store teams, while standardised reporting provided clear, comparable results across the estate. The project strengthened inventory reliability, enhanced operational confidence and established a benchmark for future high-accuracy stocktakes.
