A mid-to-high end retailer which operates one of the largest chain of department stores in Mexico, with over 135 stores nationwide. The customer previously had the store inventories completed by RGIS but decided to perform the inventories internally due to radio-frequency identification (RFID).
REQUIREMENT
The department stores wanted to complete an external audit of the internal inventories, to check accuracy levels. They required the following:
- Audits to take place in all
136 stores
- Audits to be completed
within 2 days, per store
-
Validation of internal store inventory
- Comparison report of
internal to external inventories
SOLUTION
The department stores partnered with RGIS to complete the following:
- A team of
30 experienced RGIS auditors assigned to the accuracy project
- The RGIS team completed the following:
- Placing and sequencing of area tickets – 200 area tickets
- Personnel planning
- Audited the equipment and materials
-
Random counting checks – 100 items reviewed
- Reports completed
daily
RESULTS
The department stores found by outsourcing the
accuracy project to RGIS, the following was achieved:
- Identified issues within the internal counting process
-
99% accuracy from RGIS
- Gave the customer
confidence in the internal team, and
reassurance from RGIS with high accuracy levels
Related Service: Compliance Audit Services