Need:
Toys R Us suspected their
truck and trailer audits were not preventing errors in the supply chain. After reviewing the process they discovered:
Audits occurred
only at the distribution center
Only nine weekly audits - one at each distribution centers
Labor intensive; resources needed to stay
focused on core responsibilities
-
Limited budget to address the issue
Their process lacked frequency to draw valid conclusion and only checked for mistakes made while shipping from the distribution center, not while receiving at the stores.
Solution:
Toys R Us decided to outsource shift all truck and trailer audits to the stores and
increase frequency to 40 weekly audits.
RGIS was already the
sole physical inventory provider to all Toys R Us and Babies R Us location. Upon review, RGIS proved to have the necessary resources:
Coverage to all
866 U.S. store locations
Staffing to deliver 40 audits per week
Training to perform custom audits t
Affordability – an increase in frequency for roughly the same cost
Unbiased – ability to perform blinded audits
RGIS now performs all Toys R Us truck and trailer audits, inspecting for accuracy, proper procedures and safety.
Results:
Toys R Us has better visibility into their supply chain and can take immediate action when a problem is discovered:
Prevent errors
– especially in split loads
Identify and address theft issues
– pin lock and seal inspections
Raise awareness about safety
– check for violations
Adjust processes
to ensure accuracy, safety and quality