Need:
A nationwide toy retailer suspected the truck and trailer audits were not preventing errors in the supply chain.

• After reviewing the process they discovered:
• Audits occurred only at the distribution centre
• Only nine weekly audits - one at each distribution centres
• Labour intensive; resources needed to stay focused on core responsibilities
• Limited budget to address the issue

Their process lacked frequency to draw valid conclusion and only checked for mistakes made while shipping from the distribution centre, not while receiving at the stores.

Solution:
The national toy retailer decided to outsource all truck and trailer audits to the stores and increase frequency to 40 weekly audits. RGIS was already the sole physical inventory provider to all stores. Upon review, RGIS proved to have the necessary resources:

• Coverage to all 866 store locations
• Staffing to deliver 40 audits per week
• Training to perform custom audits
• Affordability – an increase in frequency for roughly the same cost
• Unbiased – ability to perform blinded audits

RGIS now performs all truck and trailer audits for the national toy retailer, inspecting for accuracy, proper procedures and safety.

Results:
The national toy retailer has better visibility into their supply chain and can take immediate action when a problem is discovered:

• Prevent errors – especially in split loads
• Identify and address theft issues – pin lock and seal inspections
• Raise awareness about safety – check for violations
• Adjust processes to ensure accuracy, safety and quality