An Irish retail company primarily involved in the wholesale and distribution of books, newspapers, magazines, stationery and cards in Ireland, required the support of RGIS. The company is headquartered in Dublin and it employs over 1,800 staff with more than 60 outlets in the Republic of Ireland, and an online book and eBook store.
REQUIREMENT
The book retailer needed
warehouse staff support to help to reduce the backlog with online orders prior to Christmas.
The book retailer required RGIS to provide the following:
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Support for the online store which operates within a warehouse
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Receive and process online orders
- Orders to be processed
within a strict timeline
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Four weeks of support
SOLUTION
The book retailer partnered with RGIS to complete the
online order backlog project, and RGIS provided the following:
- Scheduled a team of
10 experienced RGIS warehouse staff support staff per day
- The customer trained the RGIS support staff in the processes to be adhered to
- Received and processed customers online orders:
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Received an order in the system
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Identified the product
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Picked the product
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Packed the product
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Dispatched the product out to customer
- As there was a very strict time frame from receiving order to delivering order, online orders were
processed accurately and promptly
RESULTS
The book retailer found by outsourcing the
online order backlog project to RGIS, the following results were achieved:
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Online orders were processed on time
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No negative impact on customer service prior to Christmas
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The customer was prepared for the Christmas rush of online orders