Case Studies

REQUIREMENT

The supermarket chain had two suppliers that had been delivering a merchandising service but due to scope, size and performance tendered out to include a third supplier. The customer chose RGIS due to the operation structure, pricing and experience; they felt RGIS were a trusted brand already working in partnership with them suppling inventory services.

The supermarket chain required RGIS to provide the following:

• Merchandising and remodelling experience
• Nationwide coverage
• De-merchandising and remerchandising of stores
• Supporting stores with stock replenishment
• Provide accurate reports on a dashboard

SOLUTION

The supermarket chain partnered with RGIS to complete the grocery store merchandising support project, and RGIS provided the following:

• The customer provided a schedule of work by store that needed support
• Using the UK-wide district model, RGIS scheduled teams of experienced RGIS merchandisers to support stores
• Once schedules were confirmed with key contacts, the teams would arrive at store and deliver the tasks for each shift
• RGIS teams helped with de-merchandising, remerchandising, stock replenishment and general store support where required

RESULT

The supermarket chain found by outsourcing the grocery store merchandising support project to RGIS, the following results were achieved:

• Using RGIS merchandisers allowed more time for the customer’s own employees to take care of customers and increase sales
• RGIS utilised the workforce according to the schedule of work provided by each store
• Provided the customer with accurate data on dashboards
• The customer was very happy with the support RGIS provided with the merchandising teams, as they delivered 100% of all stores in the agreed time, and exceeded the high expectations and standards expected by Waitrose
• The customer is looking forward to working with RGIS in future projects next year