Need:

A national home and garden retailer required deliveries to be checked when picked at the distribution centre and before going on shop floor at the store. We needed to:

• validate accuracy of picking at the distribution centre.
• reduce shrinkage.
• increase product availability.
• reduce the time store staff were double-checking deliveries.

Solution:

The national home and garden retailer partnered with RGIS to create the bespoke processes. These processes consisted of:

• checks to be completed of cages.
• a sample of 5% of all deliveries for each store to be audited.
• checks to be made at both DC and on arrival at store.
• full reports to be sent directly to customer to investigate root cause of any errors.

Results:

The national home and garden retailer found by outsourcing to RGIS that they:

• could identify where errors were taking place and the root cause.
• reduced shrinkage.
• better understood product availability.
• simplified some of their processes for a more efficient process.