Need:

A national home and garden retailer required deliveries to be checked the customer required:

• Stock to be checked when picked at the distribution centre and before going on shop floor at the store
  
• Validate accuracy of picking at the distribution centre
  
• Reduce shrinkage
  
• Increase product availability
  
• Reduce the time store staff were double-checking deliveries
  

Solution:

The national home and garden retailer partnered with RGIS to create the custom processes. These processes consisted of:

• Checks to be completed of cages
  
• Sample of 5% of all deliveries for each store were audited
  
• Checks were made at both DC and on arrival at store
  
• Full reports were sent directly to customer to investigate root cause of any errors identified
  

Results:

The national home and garden retailer found by outsourcing to RGIS that they:

• Could identify where errors were taking place and the root cause
  
• Reduced shrinkage
  
• Better understood product availability
  
• Simplified some of their processes for a more efficient process